Returns & Refunds

The short version

Because every item is printed on demand and made specifically for your order, we are not able to accept returns or exchanges for buyer’s remorse or for ordering the wrong size. All sales are final except where an item arrives defective, damaged, or not as ordered — those we will always make right.

Please use our Size Guide before ordering; we’re glad to help you choose a size at admin@chesco.io.

Defective, damaged, or wrong item

If your order arrives with a printing defect, damage from shipping, or is not the item you ordered, contact us within 14 days of delivery and we’ll arrange a free replacement or a refund.

To help us resolve it quickly, please include:

• Your order number
• The email used to place the order
• A photo clearly showing the defect, damage, or error

Email everything to admin@chesco.io.

Refunds

Approved refunds are issued to your original payment method. Once processed, it typically takes your bank or card issuer several business days to post the credit — that timing is on their end, not ours.

Order cancellations

Because production can begin quickly, we can’t guarantee a change or cancellation after an order is placed. If you need to change or cancel, email admin@chesco.io as soon as possible and we’ll do our best to help before the order enters production.

Questions

Anything at all — reach us at admin@chesco.io and a real person will get back to you.